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In use:

• Avoid using anything sharp to unwrap your backdrop.
• Backdrops should not be dragged, pulled over sharp edges or placed on dirty surfaces. It is also very important not to get the backdrop wet.
• If your backdrop comes rolled on a tube, please make sure to keep it stored tightly rolled on the provided core when not in use. 
• All backdrops rolled on a tube should not be folded or creased. This will cause irreversible damage.
• When rolling out your backdrop, make sure that the floor is dry, smooth and debris-free to ensure that the backdrop will remain clean and undamaged.  
• Avoid dragging sharp or heavy objects over your backdrop.   
• It is recommended to wipe your shoes before standing on your backdrop. If model is wearing heels, please use caution to prevent damage and tears.  

Storage: 

• Make sure your drop is rolled tightly on it’s tube, and taped securely every 6”, on both sides. Your backdrop can be stored standing up or laying down as long as the area is clean, dry and flat.

Cleaning:

• Our backdrops can be easily spot cleaned with a damp natural sponge. Gently pat the area. Do not scrub. If you're unsure, feel free to contact us by phone or email. We will be happy to help.

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• While most of our rolled backdrops are painted on heavyweight canvas, we do offer a selection of rolled drops on muslin, and burlap. Muslin is a lighter weight fabric but the surface texture is very similar to canvas. Most bagged drops are painted on muslin for the weight and drapability. The texture of burlap creates a specific surface.  It is different from canvas and muslin because it has a slight open weave which allows pin holes of light to come through. Any fabric or seamless paper attached to the back will prevent the light from coming through resulting in an opaque effect.

• Absolutely!  Please email or call the studio and we would be happy to discuss options and, and timelines with you.

• You are unable to return a drop after purchase. All sales are final.

• We offer FREE Ground Shipping for orders shipped within the U.S. Free shipping does not apply to custom orders.
• Overnight shipping is available for domestic customers for an additional fee. If you would like a faster shipping method please email. Orders must be received before 11AM EST to qualify for overnight shipping.
• For our International customers, please email: store@ostudio.com.

Kindly send us an email. In your email, please indicate the job specifics like size, potential due date and any other details you think would be helpful.  If references (visual images) are available, please include them as well. Visuals will give us a better understanding of what you would like to have created. If you’re unsure and need some guidance on your custom project, we’d be happy to chat with you! CUSTOM ORDERS DO NOT QUALIFY FOR THE 10% DISCOUNT OR FREE SHIPPING.